How can we help?

The support dawg is at the keyboard. Check the quick answers below, or email us — a human replies within a day or two.

Quick answers

I missed a day — is my streak gone?+

Not necessarily. If you had a streak freeze armed before the day ended, it gets spent automatically overnight and your streak survives. Freezes are earned in the app, so keep one banked before rest days.

My steps aren't syncing+

Steps come from Health Connect on Android. Open FitDawg → Profile → Integrations and check Health Connect is connected with step permissions granted. Steps refresh automatically every time you open the app; a phone restart fixes most stubborn cases.

I forgot my password+

Use "Forgot password" on the app's sign-in screen and we'll email you a reset link. The link opens straight back into the app so you can set a new one.

What happens to my data?+

Your health data is yours. Workout routes and maps are stored only on your device — the server keeps just the scores your leagues need (steps, XP, calories) so nobody can cheat. Want your account and data deleted? Email us and it's done.

Is FitDawg on iPhone?+

Android first — the iOS version is warming up on the bench. It'll land on the App Store when it's ready to compete.

Account & data requests

To delete your account and all associated data, or to request an export of what we hold, email support@adai.systems from the address on your account. We confirm and complete deletions within 30 days.