Terms of Service

1. Who we are and how to contact us

FitDawg (“the App”) is provided and operated by FitDawg Ltd (“we”, “us”, “our”), a company registered in England and Wales, company number 17153572, registered office in Alton, Hampshire, United Kingdom.

Contact / legal notices: support@adai.systems

2. Acceptance of these Terms

By downloading, accessing, or using the App you confirm that you accept these Terms of Service (“Terms”) and agree to comply with them. If you do not agree, do not use the App. These Terms incorporate by reference our Privacy Policy.

Your use of the App is also subject to the standard end-user licence agreement of the platform you download it from (Apple's Licensed Application End User Licence Agreement, or Google Play's Terms of Service).

3. Eligibility and age requirement

The App is intended for users aged 16 and over. By using the App you represent that you are 16 or older. We do not knowingly collect personal data from anyone under 16. If we learn that we have collected data from a person under 16, we will delete it.

4. Your account

• You register with an email address and password. You are responsible for keeping your password confidential and for all activity under your account.
• You agree to provide accurate information and to keep it up to date.
• You may not impersonate another person, use another user's account, or create an account using someone else's details.
• Notify us promptly at the contact address above if you believe your account has been compromised.

5. Health & fitness disclaimer — please read carefully

1. Not medical advice. FitDawg is a fitness-tracking and motivation product. It is not a medical device and does not provide medical, clinical, nutritional, or professional health advice. Calorie counts, XP, streaks, macro estimates, AI meal analysis, and imported health metrics are approximations for motivational purposes only and must not be relied on for any medical, dietary, or clinical decision.
2. Consult a professional first. Always consult a qualified physician or healthcare professional before starting, changing, or stopping any exercise programme, diet, or nutrition plan — especially if you are pregnant, have a medical condition, an injury, an eating disorder or history of one, or take medication.
3. You assume the risk of physical activity. Physical exercise carries inherent risks, including serious injury. You voluntarily assume all such risks. Stop and seek medical help if you feel pain, dizziness, or discomfort.
4. No liability for health outcomes. To the fullest extent permitted by law, we are not liable for any injury, health condition, or loss arising from your participation in physical activity, your reliance on estimates produced by the App, or your use of AI-generated nutritional estimates. Nothing in this clause limits liability that cannot be excluded by law (see Section 11).

6. Acceptable use

You agree not to:

• use the App for any unlawful purpose or in breach of any applicable law or regulation;
• upload, post, or transmit any content that is illegal, infringing, sexually explicit, harassing, hateful, or otherwise prohibited;
• attempt to gain unauthorised access to the App, other users' accounts, our servers, or our third-party providers' systems;
• reverse engineer, decompile, scrape, or interfere with the App except to the extent this restriction is prohibited by law;
• manipulate, falsify, or automate gameplay elements (XP, streaks, leagues, leaderboards) or exploit bugs for unfair advantage;
• resell, sublicense, or commercially exploit the App or any part of it.

We may suspend or terminate accounts that breach this section (see Section 13).

7. User content (your profile picture, bio, and display name)

The only content you make visible to other users is your profile picture (avatar), display name, username, and short bio (together, “Content”).

• You retain ownership of your Content.
• You grant us a worldwide, non-exclusive, royalty-free licence to host, store, resize, and display your Content within the App for the purpose of operating the service (for example, showing your avatar to friends and on leaderboards).
• You are responsible for your Content and confirm you have the right to upload it.
• We may remove or reject Content that violates this section — for example, if it is illegal, infringing, or harassing.

8. FitDawg Pro subscriptions, gems, and payments

1. Paid features. Certain features (for example, AI meal-photo analysis and additional streak freezes) require a paid FitDawg Pro subscription. Consumable gem packs can also be purchased for in-app cosmetics and boosts.
2. Billing through Google Play. Subscriptions and gem packs are sold and billed through Google Play, subject to Google's terms. Prices are shown in the App before purchase. We never see or store your card details — Google Play handles all payment data.
3. Auto-renewal. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel auto-renewal in your Google Play account settings, or via the in-app “Manage Pro” screen.
4. Refunds. Refunds for Play-billed purchases are handled by Google under its policies. UK and EU consumers retain any statutory cancellation and refund rights (see Section 12).
5. Changes to pricing or plans. We may change subscription pricing or the features included in Pro. Material changes will be notified in advance and will not affect a subscription period you have already paid for.

9. Intellectual property

The App, its software, design, branding, mascot, graphics, and content (excluding your Content and content licensed from third parties) are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-transferable, non-exclusive, revocable licence to use the App for your own personal, non-commercial fitness use. All rights not expressly granted are reserved.

10. Third-party services and integrations

• The App lets you optionally connect third-party services (Apple Health, Health Connect, Strava, Fitbit, Withings) to import activity and health data. Your use of those services is governed by their own terms and privacy policies. You can disconnect any integration at any time in Settings.
• We rely on third-party providers to operate the App, including Supabase (hosting, database, authentication, storage), OpenAI (AI meal-photo analysis), Expo/EAS (app builds and updates), and Google Maps (map display). See the Privacy Policy for details.
• We are not responsible for third-party services, and their availability is outside our control.

11. Limitation of liability

1. Nothing excluded that cannot be excluded. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law (including, for UK/EU consumers, liability under the Consumer Rights Act 2015 and mandatory consumer-protection law).
2. Service provided “as is”. Subject to Section 11.1, the App is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, or that estimates it produces are accurate.
3. Cap on liability. Subject to Section 11.1, our total aggregate liability to you arising out of or in connection with the App or these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the greater of (a) the total amount you paid us for FitDawg Pro or gems in the 12 months before the event giving rise to the claim, or (b) £100.
4. No indirect loss. Subject to Section 11.1, we are not liable for any indirect or consequential loss, or for loss of profits, data, goodwill, or opportunity.
5. Consumer note. If you are a consumer, you have legal rights that these Terms do not affect. This section applies only to the extent permitted by the law of your country of residence.

12. Dispute resolution and governing law

This Section applies to any dispute, claim, or controversy between you and us arising out of or relating to the App, these Terms, or your use of the App. Different rules apply depending on where you live. The rules for UK and EU consumers are set out last (Section 12.5) and prevail over anything else in this Section for those users.

12.1 Informal resolution first (all users)

Before commencing arbitration or litigation, you agree to first contact us at the address in Section 1 with a brief written description of the dispute, the relief you seek, and your contact details, and to give us 30 days to resolve it informally. Either party may at any time bring an individual claim in a small-claims court, or seek urgent injunctive or equitable relief to prevent misuse of the App, IP infringement, or a security or data breach.

12.2 United States users — binding arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND LIMITS THE WAYS YOU CAN SEEK RELIEF. IT APPLIES ONLY IF YOU RESIDE IN THE UNITED STATES.

• If you reside in the United States, you and we agree that, after the informal-resolution step above, any dispute will be resolved by final and binding individual arbitration, administered under and governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.), rather than in court — except for the small-claims and injunctive-relief exceptions noted above.
• You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and we also waive any right to a jury trial where arbitration applies.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing us at the address in Section 1 within 30 days of first accepting these Terms, stating your name, the email on your account, and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
• If the class-action waiver is found unenforceable as to a particular claim, only that claim is severed and may proceed in court; the remainder of this Section stays in effect. This Section survives termination of your account and of these Terms.

12.3 Governing law (general)

Except where mandatory local consumer law provides otherwise (see Section 12.4), these Terms and any dispute arising out of or relating to them are governed by the laws of England and Wales, without regard to conflict-of-laws principles.

12.4 United Kingdom and European Union consumers — your rights prevail

This Section applies to consumers resident in the United Kingdom or the European Union and takes precedence over Sections 12.2 and 12.3 wherever they would otherwise conflict with it.

• You are not required to arbitrate. The binding-arbitration and class-action-waiver provisions in Section 12.2 do not apply to you and are not intended to bind you.
• You keep full access to the courts, including on the small-claims track, and you retain all mandatory statutory rights and consumer protections that apply where you live (including, in the UK, rights under the Consumer Rights Act 2015).
• You may also be entitled to use an ADR or ombudsman scheme where one applies, and EU consumers may use the European Commission's Online Dispute Resolution (ODR) platform where applicable.
• Nothing in these Terms limits our liability where it cannot be limited by law (see Section 11.1).

13. Suspension and termination

• You may stop using the App at any time and delete your account from Settings → Delete account, which permanently deletes your account and associated data (see the Privacy Policy for retention details).
• We may suspend or terminate your access if you breach these Terms, if required by law, or if necessary to protect the App or other users.
• Sections that by their nature should survive termination (including Sections 5, 9, 11, and 12) will survive.

14. Acceptance and changes to these Terms

1. Acceptance at sign-up. You must accept these Terms to create an account. You confirm at that point that you are 16 or older.
2. Changes. We may update these Terms from time to time — for example, to reflect new features or legal requirements. Each version carries a version number and effective date.
3. Re-acceptance on material change. When we make a material change, the next time you open the App we will present the updated Terms and ask you to review and accept them before you continue using the App.
4. Effect. Your continued use of the App after accepting an update constitutes agreement to the updated Terms. If you do not accept an update, you should stop using the App; you may delete your account at any time from Settings → Delete account.

15. General

• Severability: If any provision is found unenforceable, the rest remain in force.
• No waiver: Our failure to enforce a right is not a waiver of it.
• Assignment: You may not assign these Terms; we may assign them as part of a business transfer, on notice.
• Entire agreement: These Terms, together with the documents they incorporate, are the entire agreement between you and us regarding the App.

Questions about these Terms? Contact us at support@adai.systems.